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Official Salesforce Trailhead learning for Agentforce, prompting, and applied AI workflows.
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Discover essential techniques for building and customizing agents in Agentforce Builder. Enhance user interactions and improve response accuracy today!
Learners who want structure, deadlines, and instructor momentum.
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Self paced
Live
Advanced
Certificate available
English (US)
recent
Official-source checked
Discover key strategies for grounding AI agents using structured and unstructured data. Enhance accuracy and reliability for your AI applications.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Discover best practices for planning AI agents, from defining use cases to prototyping. Start building intelligent solutions for your organization.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Explore how Salesforce ensures ethical AI with trusted agentic principles and guardrails. Join us to learn more about responsible AI practices.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Learn to set up and utilize the conversational AI assistant for efficient CRM management. Get insights into beta features and customization.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Master data readiness and trust strategy for successful AI projects. Learn to mitigate risks, ensure data quality, and enhance project outcomes.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Learn to define your organization's AI vision, establish governance, and identify impactful use cases to drive successful AI implementation.
Experienced builders who need a deeper technical track.
Self paced
Self paced
Advanced
Certificate available
English (US)
recent
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Explore how Agentforce AI agents leverage LLMs and context to enhance customer interactions and support. Discover their key components and benefits.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Learn the essentials of generative AI and explore the technology ecosystem. Dive into the world of artificial intelligence with our guide.
Experienced builders who need a deeper technical track.
Self paced
Self paced
Advanced
Certificate available
English (US)
recent
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Discover how Agentforce AI improves customer service through autonomous responses and robust data integration. See the benefits for your organization.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Unlock the full potential of your agents by learning how to customize them using various tools such as Apex, flows, and prompt templates
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Build AI agent actions using Apex in Salesforce. Learn how to create and test custom actions effectively for enhanced agent functionality.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Uncover essential tools and strategies for testing AI agents effectively. Enhance reliability and performance with our comprehensive guide.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Explore how to leverage Agentforce Analytics to enhance agent performance. Learn to monitor, analyze, and modify your agents effectively.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Discover how to deploy AI agents effectively for your teams and customers. Learn key steps and strategies to ensure successful implementation.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Learn how to use artificial intelligence and communication skills to excel in customer service. Advance your career today.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Explore the latest in customer service management, from omni-channel routing and AI technologies to fostering team engagement.
Learners who want structure, deadlines, and instructor momentum.
Self paced
Live
Advanced
Certificate available
English (US)
recent
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Explore core AI concepts and build a basic agent for key tasks.
Learners who want structure, deadlines, and instructor momentum.
7 hours
Live
Advanced
Certificate available
English (US)
recent
Official-source checked
Learn to use out-of-the-box Salesforce AI products, get hands-on, and prep for the AI Specialist Certification.
Learners who want structure, deadlines, and instructor momentum.
7 hours
Live
Advanced
Certificate available
English (US)
recent
Official-source checked
Build your foundational skills in AI with Salesforce.
Learners who want structure, deadlines, and instructor momentum.
5 hours
Live
Advanced
Certificate available
English (US)
recent
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Explore the fundamentals of creating effective prompts for generative AI. Discover how to maximize the benefits of AI technology using the Prompt Builder tool
Learners who want structure, deadlines, and instructor momentum.
1 hour
Live
Advanced
Certificate available
English (US)
recent
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Discover generative AI tools, including language processing basics and model fine-tuning techniques for enhancing AI functionality.
Learners who want structure, deadlines, and instructor momentum.
1 hour
Live
Advanced
Certificate available
English (US)
recent
Official-source checked
Discover how the Agentforce Testing Center enhances agent trust through effective testing methods. Learn to set up and run tests for reliable AI agents.
Learners who want structure, deadlines, and instructor momentum.
1 hour
Live
Advanced
Certificate available
English (US)
recent
Official-source checked
Discover how to create and implement agent-ready flows for optimal customer interactions. Enhance your Salesforce skills and improve customer service efficiency.
Learners who want structure, deadlines, and instructor momentum.
1 hour
Live
Advanced
Certificate available
English (US)
recent
Official-source checked
Learn to create and refine custom service agents using Prompt Builder. Optimize responses and enhance customer interactions efficiently.
Experienced builders who need a deeper technical track.
1 hour
Self paced
Advanced
Certificate available
English (US)
recent
Official-source checked